***** NOTE ***** shipping charges are no longer automatically charged from our website. Please contact us for shipping costs – include your postal code and what you are ordering, and we will get back to you with a prompt quote.


We process and monitor all orders in three distinct phases. You receive an email for each phase, to let you know what’s happening with your order.

  1. Order Placed: If you have questions about the order you placed with us, reply to the order confirmation email that you received when you placed your order. This is the best way of contacting us, as it contains all relevant details of your order. Use the link above to see more details about this phase.
  2. Order Completed: Use the tracking number and links in the shipping confirmation email that we send to you when we have processed your shipment (the order has been completed and its shipment booked with the carrier). Allow up to 48 hours for the tracking number to be active in the carrier’s online system.
  3. Order Delivered: we ensure that both of us receive a delivery confirmation email (as well as delivery exceptions).

If you’ve placed an order, contact us by replying to the email we sent you.

If you haven’t received an order confirmation email, or if you have pre-order questions, you may reach us through our customer helpdesk by sending an email to us at: helpdesk1 { AT } – take out the brackets & spaces, and replace AT with the @ sign.


Follow this link for shipping FAQS


If you have been sent a tracking number, you can check your shipment’s status online using the links below. This is the most up-to-date information available.  •  •