During our long-term retreat, we are not available via our helpdesk. If you’ve placed an order, we will be in touch to confirm shipping details. You can always reach us by replying to your order email. Please allow up to a week for a response.
We’ve received your order and payment (step #1 below).
Your order is now in our production queue. What’s next?
Delivery can vary depending on order volumes and weather conditions.
a) We need you to review your order
- DOUBLE CHECK your shipping address. That’s your responsibility. Make sure it gets to the right address. Reply with your order confirmation (or see our help page) if you need us to make a correction to your address. Once your order has shipped, we can’t make any changes. Keep in mind that the shipping charges quoted may change if the shipping address changes. We’ll let you know if that’s the case, and put your order on hold while we both sort it out.
- TELL US NOW if this is for a retreat or a gift, and when it needs to arrive. We won’t know if you don’t tell us. We recommend 2 weeks’ notice.
- Did you FORGET something? ANYTHING URGENT? Reply with your order confirmation email asap and we’ll edit your order.
b) We need time to prepare your order
PLEASE BE PATIENT – our artisan-crafted meditation and pillow products really ARE made by us. Good things take time and hey, sometimes we’re just really busy with orders!
Processing time includes:
- detailed order checking
- production scheduling & actual production (timing varies depending on many variables)
- inspection & quality control
- careful packaging and booking your shipment with Canada Post (or a courier, if applicable).
The processing stage might take 1-7 business days (not calendar days), and depends on order volumes and production cycles. In general, larger orders or combos take longer to prepare. If we think it’s taking longer than usual, we’ll get in touch with you.
Once we’ve completed all of that, we’re on to Step #2, when you’ll receive a new email with a tracking number and it will direct you to another page on our website with details. We sign you up for email status notifications with the carrier so you know if there’s a shipping issue or when it’s out for delivery. We’re really excited when orders leave, because we’re thrilled to make them for you! Terms & conditions online For shipping time estimates, visit our shipping FAQs
Please read our Canada Post Updates article for the latest updates and any current strike and/or weather-related restrictions, and how they will affect your shipment.
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