We have an exceptional reputation for quality and quick delivery!
We know that you want your order as soon as possible, so we work very hard to get your order out as quickly as possible. At the same time, we use care to ensure that what you’ve ordered is exactly what you receive. We carefully inspect all products before they leave our workshop.
For safety reasons, we never restock product, so once an order is shipped, the sale is final, and we cannot provide refunds or accept returned products.
Unless clearly marked, we always use new materials, and we only sell new product to you. Since we don’t have a storefront, there’s no such thing as a “demo” unit either.
How you can help both of us
- CHECK YOUR SHOPPING CART DETAILS CAREFULLY BEFORE YOU CONFIRM PAYMENT. If you have questions, please send us an email (see current email address below)
- DID YOU MAKE A MISTAKE ON YOUR ORDER? Please send us an email right away. There is always a short delay before we start to process your order and we can usually correct the error (address error, colour change, Tibetan-style versus Zen-style zafu, etc.) before the order is shipped.
- IF YOUR SHIPMENT IS DAMAGED, DO NOT OPEN IT – Please send us an email as soon as possible . We need details of the damage to the package in order to file a claim with the carrier.
- IF YOU HAVE RECEIVED THE WRONG ITEM – Please send us an email right away. On occasion, mistakes happen (wrong colours shipped, damages during transit). It’s rare.
Once your order has shipped, we cannot make changes, provide refunds or accept returned products. There are no exceptions to our no-refund no-exchange policy. We have tremendous confidence in the quality of our products, the attentiveness of our support team, and the feedback from our customers. Read some here!
Questions? Send us an email to helpdesk1 ( at ) northmeditation ( dot ) com (replace the words in brackets with the appropriate symbols)