Your Order is Shipping!

Your Order is Shipping!

Hooray! We’re at step #2 (see below).

track your shipment

Online tracking for your shipment will be activated Monday-Friday (no holidays or weekends). Once tracking is activated, you can track its progress at any time, as it moves through distribution centres and out for delivery. Please allow up to 48 hours for the tracking number to be active in the carrier’s online system.

Step #3 – Delivery Confirmation: the email notification at this stage is sent by the carrier (Canada Post or courier). We’ll both receive the same notifications.

Please note that volume and weather related delays are out of our control, and may occur at any time of the year. If this is a gift being sent directly, please let the recipient know it’s coming so it is not returned to sender!


If you have a tracking number, you can check your shipment’s status online using the links below. This is the most up-to-date information available.  •  •

My tracking number doesn’t work

Patience, grasshopper! When we generate a shipping label, that means we have booked your shipment. It still has to arrive at the carrier’s distribution hub and be scanned into their servers. Sometimes that takes a bit longer than expected. We’ve automatically subscribed you to email notifications for your order, so if there is an exception (delivery error or delay) or when it’s finally delivered, you’ll be notified by email.

My shipment is going to the wrong address!

Every once in awhile, we goof up and transpose some addresses. If you receive an exception notice by email, we get one too. Normally we’re already investigating this and will let you know what’s happening. If you don’t hear from us by the end of the day, please, send us an email.

The shipment seems to be stalled

Millions of packages are handled each day over the holiday season in Canada. Sometimes it takes more than a day to clear the carrier’s distribution hub in Toronto. Once the shipment leaves from there, you might not see any activity for a few days. This means it’s enroute to the carrier’s distribution hub nearest to you. It will get scanned again on arrival there.

When you see the “OUT FOR DELIVERY” status, that means it will be delivered that day.

We don’t monitor tracking of your packages due to high volumes of orders, so if you see that your package is stuck for a few days, or if it’s going from one distribution hub to another in the WRONG direction, please let us know. We’ll look into it further. Always give us the order reference and the tracking number when you contact us (see below).

My order says it delivered, but I don’t see it in my mailbox?

For Canada Post shipments: when their tracking tool indicates that a parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location.

Try these common locations before contacting us:

Delivery location Where to look for your item
A business 〉  Mailroom, front desk or security
An apartment building 〉  Security desk or superintendent
Community mailbox 〉  In your box or we’ll leave a key in your box for the parcel compartment.
Large company or institution (e.g. university) 〉  The mailroom. This is the final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up).
Safe drop 〉  A safe location on household premises. Check around the property to locate the item.

Note: In rare cases, a delivery scan is entered into Canada Post’s system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.

Do you still need help?

If it has been 24 hours since the Track tool indicated the parcel was delivered but the item has not arrived, report the problem to us. We’ll take it from there. Please reply to your order confirmation email as it has all of the information we require.


For all other inquiries, you can send an email to our helpdesk:
helpdesk1  { AT }  – take out the brackets & spaces, and replace AT with the @ sign.