We’ve moved! In early 2015, we decided to do a small restructuring of our company, change the name, put some design behind our dreams of a spiffy new website, make it mobile friendly FIRST, and provide some great content for our community.
Although our name has changed, we’re still the same people, providing the same great quality and attention to customer service.
We focused on five key areas while going through this transformation:
- Quality of our products
- Exceptional customer service
- Mobile-first website
- Easy to navigate website
- Good content
Our customers have been pretty consistent in letting us know what we do right.
I’m very happy with the quality of your products.
More importantly, the level of customer service you provided should be the gold standard for other business.
#1 – you’re looking for great quality. Many of you told us you were really happy to buy a Canadian-made product (not just something sold in Canada, but truly Canadian-made).
One customer told us he was really sick of buying imported stuff. We agree.
#2 – you recognized our good customer service, and you were surprised at how we took care of you and your order.
#3-5 – everything else is an investment in you, our customers. No tax havens for us! We re-invested it, without crowdfunding or government funding, to support us in providing you with the best possible service and support, and showcasing our Artisan-Crafted in CANADA by NORTH™ meditation gear.
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